Service
PLACE AN ORDER
Telephone Support
Call us at +49 851 379 449-0, we are happy to assist you.
Change an Order
Log in with your username and modify your order. Alternatively, feel free to send us an email early on with your order number and desired changes.
Shipping Methods and Costs
We ship via DHL, and our shipping fees are flat rates. You can find more details in our Terms and Conditions (AGBs).
Ordering Spare Parts
You can order spare parts directly in our shop or contact us for assistance.
Finding a Retailer
You can find retailers on our “Retailers” page. The list is continuously updated.
CUSTOMER SERVICE
Complaints
You are welcome to submit complaints to us. More information about complaints and your right of withdrawal can be found in our Terms and Conditions (AGBs).
Warranty
We offer the legally required 2-year warranty.
Exchanges
Goods can be exchanged within 14 days without providing a reason. More details under “Terms and Conditions”.
Returns
How can a return be made?
Please send the items back to us with the corresponding withdrawal statement. More information under “Terms and Conditions”.
When will a refund be processed?
Refunds will be made within 14 days via the payment method you chose.
Product Defects
If there are defects in the product, please use your right of withdrawal or send us an email.
Production
Where are the SWITCH IT models manufactured?
In the Czech Republic, at EBM-Metaltec k.s.
Materials
SWITCH IT products are made from acetate, HD acetate, carbon, stainless steel, epoxy, wood, plastic, synthetic leather, fabric, and titanium.
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